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Shipping Policy

Effective Date: June 1, 2026
Business Name: Helga Wild Art
Location: Calgary, Alberta, Canada
Website: [Insert Website URL]
Contact: helgawildart@gmail.com

Thank you for supporting Helga Wild Art. This Shipping & Returns Policy explains how orders are processed, shipped, delivered, returned, and refunded when you purchase original artwork, prints, or other art products from this website.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

Orders are usually processed within 3–5 business days after payment has been received.

Processing time includes preparing the artwork or print, packaging it carefully, and arranging shipment with a delivery provider.

Please note that processing time does not include the actual shipping or delivery time.

If there is an unexpected delay in preparing your order, I will do my best to contact you as soon as possible.

2. Shipping Providers

I use trusted third-party shipping and delivery services, which may include:

  • Canada Post;

  • FedEx;

  • UPS;

  • Purolator;

  • DHL;

  • other local or international courier services, where appropriate.

The shipping provider may vary depending on the destination, artwork size, packaging requirements, shipping cost, and service availability.

3. Shipping Times

Estimated delivery times depend on the destination and the shipping provider.

Approximate delivery estimates may include:

  • Canada: 3–10 business days after dispatch;

  • United States: 5–15 business days after dispatch;

  • International: 10–30 business days after dispatch.

These timeframes are estimates only and are not guaranteed.

Once an order has been handed over to the shipping provider, delivery times, delays, customs processing, weather disruptions, postal interruptions, lost parcels, or courier issues are outside my direct control.

I will always do my best to ship orders promptly and assist where possible if a delivery issue occurs.

4. Shipping Costs

Shipping costs may vary depending on:

  • the size and weight of the artwork or print;

  • packaging requirements;

  • delivery destination;

  • shipping method;

  • insurance or tracking options;

  • current carrier rates.

Shipping fees, if applicable, will be shown at checkout or communicated before the order is confirmed.

For some original artworks, shipping may need to be quoted separately due to size, weight, fragility, or destination.

5. Packaging

Original artworks and prints are packaged with care to help protect them during transit.

Depending on the artwork type, packaging may include protective paper, glassine, cardboard, foam board, bubble wrap, rigid mailers, tubes, boxes, or other protective materials.

I take care to package each order properly, but I cannot guarantee how a third-party carrier will handle the parcel once it leaves my possession.

6. Tracking

When tracking is available, tracking information will be provided after the order has been shipped.

Please allow some time for tracking updates to appear in the shipping provider’s system.

7. Customs, Duties, and Import Taxes

For international orders, the customer is responsible for any customs duties, import taxes, brokerage fees, VAT, tariffs, or other charges required by the destination country.

These charges are not included in the item price or shipping cost unless clearly stated otherwise.

Helga Wild Art is not responsible for delays caused by customs processing or import procedures.

8. Incorrect Shipping Information

Please make sure your shipping address is correct before placing an order.

Helga Wild Art is not responsible for orders delayed, returned, or lost because of an incorrect or incomplete shipping address provided by the customer.

If a parcel is returned due to an incorrect address, the customer may be responsible for additional shipping costs to resend the order.

9. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping provider, Helga Wild Art is not responsible for delays caused by the carrier, customs, weather, postal disruptions, or other events outside my control.

If your package is significantly delayed, lost, or marked as delivered but not received, please contact me at:

helgawildart@gmail.com

I will do my best to assist with tracking, carrier communication, or filing a claim where possible.

However, Helga Wild Art cannot guarantee reimbursement for packages lost, delayed, or stolen after they have been accepted by the shipping provider, unless otherwise required by applicable law or covered by shipping insurance.

10. Damaged Items

If your artwork or print arrives damaged, please contact me within 5 days of delivery at:

helgawildart@gmail.com

Please include:

  • your order number;

  • photos of the damaged item;

  • photos of the packaging;

  • a brief description of the issue.

Please keep the original item and packaging until the issue is resolved, as the shipping provider may require photos or inspection for an insurance claim.

If the damage is confirmed, I will work with you to find a reasonable solution, which may include a replacement, repair, refund, partial refund, or carrier claim depending on the situation and the type of item purchased.

11. Returns for Original Artworks

Original artworks may be returned within 14 days of delivery, provided that:

  • you contact me within 14 days of receiving the artwork;

  • the artwork is returned in its original condition;

  • the artwork is returned in its original or equally protective packaging;

  • the artwork has not been damaged, altered, framed, displayed in unsuitable conditions, or used in a way that affects its condition.

The customer is responsible for return shipping costs unless the return is due to an error on my part or the item arrived damaged.

I strongly recommend using tracked and insured shipping for returns. Helga Wild Art is not responsible for returned items that are lost or damaged in transit.

Refunds for eligible original artwork returns will be issued after the artwork has been received and inspected.

Original shipping fees are non-refundable unless the return is due to an error on my part or otherwise required by applicable law.

12. Prints and Made-to-Order Items

Prints, made-to-order items, custom products, and commissioned artworks are generally final sale and are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

This includes:

  • art prints;

  • limited edition prints;

  • custom-size prints;

  • commissioned artworks;

  • personalized or made-to-order products;

  • digital products, if offered.

Because these items may be produced specifically for your order, I cannot accept returns simply because of a change of mind.

If there is a problem with your print or made-to-order item, please contact me within 5 days of delivery so I can review the issue.

13. Commissions and Custom Artwork

Commissioned or custom artworks are final sale once approved and completed, unless otherwise agreed in writing.

Deposits for commissioned artwork may be non-refundable, depending on the stage of the project and the amount of work already completed.

Specific terms for commissions may be discussed and confirmed separately before the project begins.

14. Refunds

Approved refunds will be processed to the original payment method where possible.

Please allow time for your bank, credit card company, payment processor, or platform provider to process the refund.

Refunds may exclude:

  • original shipping costs;

  • return shipping costs;

  • customs fees;

  • duties or import taxes;

  • payment processing fees, where applicable and permitted;

  • costs related to damage caused after delivery.

15. Exchanges

Exchanges may be considered on a case-by-case basis, depending on the item type, availability, condition, and reason for the request.

Original artworks are one-of-a-kind and cannot be replaced with the same item.

Print exchanges may not be available if the print was made to order.

​

16. Colour and Image Variation

I do my best to photograph and present artworks and prints as accurately as possible.

However, colours may appear slightly different depending on your screen settings, device, lighting, and display calibration.

Small colour variations between the website image and the physical artwork or print are not considered defects.

17. Questions Before Ordering

If you have questions about an artwork, print, size, colour, shipping option, return eligibility, or anything else before placing an order, please contact me first.

I am happy to provide additional information when possible.

Email: helgawildart@gmail.com

18. Contact

If you have any questions about this Shipping & Returns Policy, please contact:

Helga Wild Art
Calgary, Alberta, Canada
Email: helgawildart@gmail.com

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