Refund Policy
Effective Date: June 1, 2026
Business Name: Helga Wild Art
Location: Calgary, Alberta, Canada
Website: [Insert Website URL]
Contact: helgawildart@gmail.com
Thank you for supporting Helga Wild Art. I want you to feel confident when collecting art from my website. This Refund Policy explains when refunds, returns, or exchanges may be available for original artworks, prints, commissions, and other art-related products purchased from Helga Wild Art.
By placing an order, you agree to the terms outlined below.
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1. General Refund Policy
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I stand behind the quality of my artworks and prints. At the same time, I understand that buying art online is a personal decision, and sometimes an artwork or print may not be the right fit for your space.
For this reason, Helga Wild Art accepts returns on eligible original artworks and eligible prints within 14 days of delivery, subject to the conditions outlined in this Refund Policy.
If there is an issue with your order, please contact me as soon as possible at:
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2. Original Artworks
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Original artworks may be returned for a refund within 14 days of delivery, provided that:
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you contact me within 14 days of receiving the artwork;
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the artwork is returned in its original condition;
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the artwork is returned in its original or equally protective packaging;
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the artwork has not been damaged, altered, framed, displayed in unsuitable conditions, or used in a way that affects its condition.
The customer is responsible for return shipping costs unless the return is due to an error on my part or the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable unless the return is due to an error on my part or otherwise required by applicable law.
Refunds for eligible original artwork returns will be issued only after the artwork has been received and inspected.
I strongly recommend using tracked and insured shipping for returns. Helga Wild Art is not responsible for returned items that are lost or damaged in transit.
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3. Prints
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All print sales are final sale.
Prints are not eligible for return, refund, or exchange simply because of a change of mind, colour preference, size preference, or because the print does not fit the customer’s space as expected.
However, if your print arrives damaged, defective, or incorrect, please contact me within 5 days of delivery at:
Please include:
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your order number;
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photos of the damaged, defective, or incorrect print;
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photos of the packaging;
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a brief description of the issue.
Each case will be reviewed individually. If the issue is confirmed, I will work with you to find a reasonable solution, which may include a replacement, partial refund, full refund, carrier claim, or another appropriate resolution depending on the situation.
Please keep the original print and packaging until the issue is resolved, as the shipping provider may require photos or inspection for a claim.
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4. Final Sale Items
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Some items are final sale and are not eligible for return or refund unless they arrive damaged, defective, incorrect, or otherwise required by applicable law.
Final sale items may include:
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commissioned artworks;
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custom artworks;
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personalized products;
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custom-size prints;
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made-to-order special items;
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digital products, if offered;
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gift cards, if offered;
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items marked as final sale at the time of purchase.
Because these items may be created, customized, or produced specifically for your order, I cannot accept returns or refunds simply because of a change of mind.
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5. Commissions and Custom Artwork
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Commissioned and custom artworks are generally final sale once approved and completed.
Deposits for commissioned artwork may be non-refundable, depending on the stage of the project and the amount of work already completed.
Specific refund, cancellation, revision, and approval terms for commissioned artwork may be agreed separately in writing before the project begins.
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6. Damaged, Defective, or Incorrect Items
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If your order arrives damaged, defective, or incorrect, please contact me within 5 days of delivery at:
Please include:
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your order number;
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photos of the damaged, defective, or incorrect item;
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photos of the packaging;
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a brief description of the issue.
Please keep the original item and packaging until the issue is resolved, as the shipping provider may require photos or inspection for an insurance claim.
If the issue is confirmed, I will work with you to find a reasonable solution, which may include:
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replacement, if available;
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repair, if appropriate;
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partial refund;
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full refund;
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carrier claim;
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another reasonable solution depending on the situation.
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7. Lost, Delayed, or Stolen Packages
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Once an order has been handed over to a third-party shipping provider, delivery times and carrier handling are outside my direct control.
Helga Wild Art is not responsible for delays caused by postal services, couriers, customs, weather, service interruptions, incorrect shipping information, or other events outside my control.
If a package is significantly delayed, lost, or marked as delivered but not received, please contact me. I will do my best to assist with tracking, carrier communication, or filing a claim where possible.
Refunds for lost, delayed, or stolen packages are not guaranteed unless required by applicable law or covered by shipping insurance.
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8. Change of Mind
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Returns for change of mind are available for eligible original artworks within the 14-day return window described above.
The item must be returned in original condition, and the customer is responsible for return shipping costs unless the return is due to an error on my part.
Final sale items, including commissions, custom artworks, personalized products, custom-size prints, made-to-order special items, and digital products, are not refundable for change of mind.
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9. Colour and Image Variation
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I do my best to photograph and present artworks and prints as accurately as possible.
However, colours may appear slightly different depending on your screen settings, device, lighting, and display calibration.
Small differences between the website image and the physical artwork or print are not considered defects and do not automatically qualify for a refund.
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10. Return Shipping
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If a return is approved, the customer is responsible for safely packaging and shipping the item back to Helga Wild Art unless the return is due to an error on my part or the item arrived damaged, defective, or incorrect.
Returned items must be packaged securely to prevent damage during transit.
I strongly recommend using a tracked and insured shipping service. Helga Wild Art is not responsible for items lost or damaged during return shipping.
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11. Refund Processing
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Approved refunds will be processed to the original payment method where possible.
Refunds are issued after the returned item has been received and inspected, or after a damaged/incorrect item claim has been reviewed and approved.
Please allow time for your bank, credit card company, payment processor, or platform provider to process the refund.
Refunds may exclude:
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original shipping fees;
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return shipping fees;
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customs duties;
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import taxes;
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brokerage fees;
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payment processing fees, where applicable and permitted;
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costs related to damage caused after delivery.
12. Exchanges
Exchanges are not offered for change of mind, colour preference, size preference, or because an artwork or print does not fit the customer’s space as expected.
However, if an item arrives damaged, defective, or incorrect, I will review the issue on a case-by-case basis.
For prints, if the issue is confirmed and the same print is available, I may offer a replacement of the same print instead of a refund.
For incorrect items, I may offer to exchange the item for the correct one, depending on the situation and availability.
Original artworks are one-of-a-kind and cannot be replaced with the same item. If an original artwork arrives damaged, defective, or incorrect, I will work with you to find a reasonable solution, which may include a repair, partial refund, full refund, carrier claim, or another appropriate resolution.
All replacement or exchange requests must be reported within 5 days of delivery by contacting:
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13. How to Request a Refund or Return
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To request a refund, return, or exchange, please contact:
Please include:
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your name;
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order number;
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item purchased;
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delivery date;
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reason for the request;
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photos, if the item is damaged, defective, or incorrect.
I will review your request and respond as soon as reasonably possible.
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14. Contact
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If you have any questions about this Refund Policy, please contact:
Helga Wild Art
Email: helgawildart@gmail.com
Website: [Insert Website URL]